Agents Call: 800-700-9113


EACCESS® Frequently Asked Questions

EMPLOYERS is excited to provide  EACCESS  for appointed agents. Features of  EACCESS include a rapid quoting system, a robust dashboard, access to claims, loss runs, policy documents, and much more.

Below are common questions and answers to help agents better understand EACCESS :

Installment Fees

When will EMPLOYERS start implementing installment fees on my clients’ invoices?
Installment fees will be included on billing invoices generated for policies with effective dates of April 1, 2018 and thereafter.

How much are the installment fees?
The fee is $5 per installment ($3 for policyholders with Florida locations).

Are installment fees charged up front along with my client’s down payment?
No. Installment fees are only charged when invoices are generated.

How can my clients avoid installment fees?
The following options allow policyholders to avoid or reduce the frequency of their installment fees:

  • Policyholders can enroll in Automatic Payments through our EACCESS Policyholder Portal (click here for instructions on how to enroll in Automatic Payments).
  • Policyholders can pay off their balance in full.
    • If the estimated annual premium is paid in full with the policyholder’s first payment, no installment fees will be assessed.
    • Note that if the estimated premium balance is paid in full at any time, no future installment fees will be assessed.
  • Policyholders can elect a different payment plan option.
    • 100% down payment plans carry no installment fees.
    • Quarterly pay plans will have fewer installments vs monthly payments, resulting in less installment fees.

How do I request a different payment plan option for my client?
You must contact your Underwriter. If you do not know who your Underwriter is, please contact your Territory Manager for help.

Can I enroll my clients in Automatic Payments to avoid installment fees?
No. You cannot enable Automatic Payments for your clients. Policyholders must enable Automatic Payments themselves through the EACCESS Policyholder Portal.

Can my client enroll in Automatic Payments over the phone to avoid installment fees?
No. Automatic Payments can only be enabled through theEACCESS Policyholder Portal. Policyholders can register for the portal by visiting

Will the Policyholder owe an installment fee on their Final Audit invoice?
No. Installment fees are not applied to Final Audit invoices.

Will I receive commission on my clients’ installment fees?
No. Installment Fees are considered an administrative fee, not premium, thus are not commissionable.

Do installment fees affect my total written premium, earned premium, or loss ratio calculations with EMPLOYERS?
No. Installment fees are considered an administrative fee, not premium, thus installment fees have no impact to the financial metrics of your book of business with EMPLOYERS.

What notification or communication will my clients receive about the implementation of installment fees and how to avoid them if they choose?
We have several means of communication planned with current policyholders, including:

  • An email blast to policyholders with known email addresses on file.
  • Notification message on our EACCESS  Policyholder Portal.
  • A phone message on our policyholder Service Center call line.
  • Mail stuffer in every policyholder’s billing invoice for the first year after the introduction of installment fees.

ACH and Check Commission Payments


What are ACH Payments?

The Automated Clearing House system is an electronic network for financial transactions in the United States. The ACH system processes large volumes of credit and debit transactions and can include: direct deposit, payroll and vendor payments. 

If I have an ACH filter or block on my small business account, what do I do to remove it in order to receive an ACH payment? 

You may have an ACH block placed on your account by your bank to protect you from fraud. To remove this block, you will need to contact your bank to ensure ACH payments are enabled from EMPLOYERS Company ID 2650555445.

How do I get my routing and account number for the ACH form?

Refer to the bottom of your check for your routing and account number. In the event that the account and/or routing number(s) do not match the check provided, we will default to the numbers on the voided check you provide. 


How do I sign up for ACH deposit of my commission payments?

You can email requesting this service and we will follow-up with an email from DocuSign. 

What is DocuSign?

DocuSign is a company that provides electronic signature technology to facilitate the execution of documents and contracts. 

How do I use DocuSign?

You will receive your ACH Authorization Form via email from DocuSign ( In the email, click the “Review Document” button to start the signing process. Follow the DocuSign alerts and step-by-step instructions that will guide you through the signing process. You will need to attach a voided copy of your company’s check and a copy of your company’s current W-9. Note that your W-9 form must be the November 2017 version from the IRS. By clicking on the attachment icon located on the bottom left corner of the form.  Both items should be attached as one document. Forms received without a copy of your check and current W-9 will not be processed. Once you’ve finished filling out all required information, click “Finish” and the document will be sent to EMPLOYERS for processing.   

How do I update my ACH information?

Email: and request a new ACH Form.

Call: Agent Services at 800-700-9113.

Are there any costs associated with making an ACH payment? 

EMPLOYERS will not charge a fee for ACH transactions. Receiving commission payments online via ACH is a free service to you.

Can I still receive printed checks?

Yes, EMPLOYERS prefers to pay commissions via ACH. However, if you wish to continue receiving your commission payment via check, there is no need to return the ACH enrollment forms.

When are checks printed?

Checks will be printed the 15th of each month and mailed out the 16th of the month.

When will I get paid?

Printed checks and ACH commission payments will go out on the 16th of the month or the following business day when the date falls on a weekend or holiday.

Why am I only receiving one payment now when I used to receive multiple payments?

In an effort to create a better experience for our agents, we are now consolidating the earned commissions of all four underwriting companies: Employers Compensation Insurance Company, Employers Insurance Company of Nevada, Employers Preferred Insurance Company, and Employers Assurance Company into one payment.

What if my check information is wrong (beyond the check amount)?

Please email or call
Agent Services at 800-700-9113. 

What if I don't receive my commission payment?

Please email or call
Agent Services at 800-700-9113.


Online Commissions Statements

How do I locate my commission statement online?

Your commission statement can be accessed by logging into  EACCESS  with your user credentials, and clicking “Book of Business” and selecting the “Agency Documents” tab. If you do not have a user name and password for EACCESS, you can create an account by contacting your Territory Manager or Agency Management at to begin the registration process. 



How do I reset my password?

Go to and then click on the  EACCESS button. At the login screen, enter your user name (email address) and click the “Forgot My Password” link. Then follow the prompts to reset your password.

How far back can I access my statements?

You will be able to access commission statements online for your agency dating back to January 2017.

Can I get my statement in Excel?

Yes, your commission statement is now available in both Excel and PDF formats.

How can I get my statement if I have more than one Agency Code?

You can view the commission statement for other Agency Codes you are assigned by using the dropdown at the top of the  EACCESS “Book of Business” page and selecting the code for the Agency you are trying to access. After you have selected your Agency Code, click “Agency Documents.”


How do I change who can view the commission statements?

Contact your assigned Territory Manager or Agency Management at to update your agency contacts that have permission to view commission statements. 

Who can have access to the commission statements?

Anyone in your agency can have access to online commission statements in  EACCESS as long as they have been set up in the system with the commission role. There is no limit to the number of people that can view commission statements, but we recommend limiting access to a select group of authorized personnel. 

When can I get my statement?

Your prior month commission statement will be available in  EACCESS beginning the 3rd day of the following month.

Who do I contact if I have a question about my commission statement?


Call: Agent Services at 800-700-9113

What if the dollar amount on my commission statement doesn't match the check?

Please email or call Agent Services at 800-700-9113.

 Other Questions 

How can I see all of my customers' policies?  

The Book of Business tab lists all accounts and associated policies written by the agency. In addition, the information can be sorted by active year or previous years.

How do I download a Claims History Report (Loss Runs) from the EMPLOYERS EACCESS Agent Portal?

  1. Log into
  2. From the Dashboard, select the Search button.
  3. Select Policy , type the policyholder's name and click search.

  4. Click a policy number.

  5. Download the report as eitehr PDF or Excel.

Where can I get policy documents?  

Policy Documents can be found by selecting an agency code from the Policy Document Viewer on your dashboard. A separate screen will render and allow you to download policy documents at the agency level. You can also use the search function to search for a document by policy number within the agency you selected.

I’m in the middle of generating a quote and it’s declined. Why?  

EACCESS is intuitive and designed to be efficient. As appetite-related data is entered by an agent into EACCESS, the information is instantly analyzed. If the system discovers that the application does not fit within EMPLOYERS' appetite, a message will display notifying you that the submission has been declined.

What does ‘Detach’ stand for on the Excel spreadsheets listed under the Policies and Book of Business tabs?  

The"Detach Option” expands the viewing area to allow for an improved reading experience.

Why are objects not appearing correctly on my EACCESS dashboard? 

It could be a browser compatibility issue. For example, if you are using Internet Explorer, your Compatibility View Settings might be preventing you from viewing buttons, tabs, etc. Please perform the following steps to resolve this issue:

  1. In Internet Explorer, click on the Tools menu tab on the top right corner.
  2. Select Compatibility View Settings from the list.
  3. Remove if displayed in the Compatibility View Settings list, as shown below.
  4. Uncheck the ‘Display all Websites in Compatibility View’ box.

Where can I go for additional information?  

If you have additional questions, your Territory Manager should be your first point of contact.

What is the definition of Total Collectable Amount?
> For policies that are on a payment plan, the total collectable amount is the estimated annual premium plus state assessments.
> For policies that are on a payroll reporting plan, the total collectable amount is the total premium billed to date.
> Once the final audit has been completed on a policy, the total collectable amount is the total earned premium plus assessments.

I am receiving the error message provided below when I try to log in. What should I do? 

In most cases, this error displays when you used a saved bookmark (favorite) to navigate to the  EACCESS login page. When bookmarking  EACCESS , there are a few additional steps needed. Follow the steps below to easily and correctly add  EACCESS to your browser's favorites (Instructions listed are for Internet Explorer).

1) From the homepage, click " EACCESS: Agent Login".
2) Select "Favorites" in the drop-down menu, click "Add to favorites...".
3) In the pop-up window, select "Add".
4) Select "Favorites" in the drop-down menu, then right click on the newly created bookmark and click on "Properties".
5) In the pop-up window, replace the URL with:
6) Click the "OK" button.