Employers Holding, Inc. Launches Two Major Initiatives to Capture Opportunity in a Changing Industry

Reno, Nev. — January 23, 2019 — Employers Holdings, Inc. (“EHI” or the “Company”) (NYSE:EIG), a Nevada based company whose subsidiaries are specialty providers of workers’ compensation insurance focused on small businesses, announced today two major initiatives designed to help transform the way small businesses and insurance agents utilize digital capabilities to improve their customer experience and propel their businesses.

Unprecedented Investment in Agent Efficiency and Competitiveness

During 2019, EMPLOYERS will make an unprecedented level of investments in new technology, data analytics, and process improvement capabilities focused on improving the agent experience and enhancing agent efficiency. Developed as a result of in depth quantitative research and following 90 agency council meetings with over 350 agency partners across the US, these enhancements will include:

An improved EACCESS® agency portal and Quote/Bind/Issue experience
The ability for agents to more quickly receive most endorsements on-line
Significantly improved billing features
More streamlined Premium Audit options and capabilities
An Agency Analytics Dashboard that will provide agents exceptional insights into their books of business leading to an enhanced experience for their clients

“We are committed to helping agents grow in an evolving industry,” said Douglas D. Dirks, President and Chief Executive Officer of Employers Holdings, Inc. “Our view is that agents will remain relevant and significant in helping businesses place workers’ compensation insurance, and our goal is to provide them the tools and support to make them essential and more profitable.”

The company also noted that the agent support initiatives announced today were the first in what will be a multi-year effort to help agents grow and prosper.

Introducing Cerity a digital, direct-to-customer company

To address the rapid growth in micro-businesses and that niche of customers who feel more comfortable using a digital solution, EHI is launching Cerity, a subsidiary separate from its other insurance businesses that will offer digital, direct-to-customer workers’ compensation insurance policies. Cerity will be based in the technology hub of Austin, Texas, and will begin writing in Illinois focusing on a limited number of classes where small and micro-businesses demonstrably prefer an online experience.

“The profusion of micro-businesses enabled by the growth of the Internet and e-commerce has helped to create a class of customer that is either less profitable or unprofitable for agents to handle,” said Dirks. “In starting Cerity, and separating it from our traditional business, the company is able to focus on a niche customer who prefers to purchase and manage their workers’ compensation policy online.”

Contact Information

Media Contact: Kimberly Eye
Vice President, Marketing & Communications
(702) 671-7391 or keye@employers.com

Investor Relations Contact: Mike Paquette
Executive Vice President, Chief Financial Officer
(775) 327-2562 or mpaquette@employers.com

About Employers Holdings, Inc.

Employers Holdings, Inc. (NYSE: EIG), is a holding company with subsidiaries that are specialty providers of workers’ compensation insurance and services (collectively “EMPLOYERS®”) focused on small and mid-sized businesses engaged in low-to-medium hazard industries. EMPLOYERS leverages over a century of experience to deliver comprehensive coverage solutions that meet the unique needs of its customers. Drawing from its long history and extensive knowledge, EMPLOYERS empowers businesses by protecting their most valuable asset – their employees – through exceptional claims management, loss control, and risk management services, creating safer work environments.

EMPLOYERS is also proud to offer Cerity®, which is focused on providing digital-first, direct-to-consumer workers’ compensation insurance solutions with fast, and affordable coverage options through a user-friendly online platform.

EMPLOYERS operates throughout the United States, apart from four states that are served exclusively by their state funds. Insurance is offered through Employers Insurance Company of Nevada, Employers Compensation Insurance Company, Employers Preferred Insurance Company, Employers Assurance Company, and Cerity Insurance Company, all rated A - (Excellent) by A.M. Best. Not all companies do business in all jurisdictions. EIG Services, Inc., and Cerity Services, Inc., are subsidiaries of Employers Holdings, Inc. EMPLOYERS® is a registered trademark of EIG Services, Inc., and Cerity® is a registered trademark of Cerity Services, Inc. For more information, please visit www.employers.com and www.cerity.com.