About the Injured Employee Hotline
The Injured Employee Hotline (IEH) is a service available to injured or ill workers who have not yet received medical treatment. Employees and/or their supervisors can access the hotline by calling:
Based on symptoms reported by an employee, nurses will recommend the appropriate level of care, such as self-care or referral to a medical provider. The hotline is staffed by nurses fluent in both English and Spanish, with accommodations for other languages.
This value-added service provides our policyholders with distinct benefits including:
- Immediate access to registered nurses using national guidelines to provide initial medical guidance over the phone.
- Reduction in unnecessary medical provider office and emergency room visits.
- Immediate reporting of injuries with less paperwork.
In addition, policyholders may experience a decrease in claims costs by using the Injured Employee Hotline.
This hotline is available for reporting new work-related illnesses or injuries. If an employee has already received treatment from a medical provider, a claim should be reported to EMPLOYERS by phone, fax, e-mail, website or through Loss Control ConnectionSM. Claims should be reported immediately after an injury occurs. If an employee calls during work hours, please provide them with complete privacy during the call. The employee’s personal medical information will be kept confidential in accordance with HIPAA. And remember, if an employee has a medical emergency, please dial 9-1-1.
If you have any questions about the Injured Employee Hotline, please call the Customer Service Center at 888-682-6671 or send an email to Linette Rinehart at firstname.lastname@example.org.