Contact the EMPLOYERS^® Team

You can reconcile your payroll, operations and job classifications for your policy coverage period easily online by finding “My Premium Audits” inside EACCESS, or contact us with questions at (888) 682-6671.

For answers to common Premium Audit questions, see our Premium Audit Frequently Asked Questions page.

For anyone who handles human resources, safety and risk responsibility for businesses, we have you covered inside the Loss Control Connection℠. Contact us with additional Loss Control questions here:

• Email – losscontrol@employers.com
• Phone – (800) 588-5200

For billing support, quote or local agent information, login help or general troubleshooting, contact us at:

• Email – customersupport@employers.com
• Phone – (888) 682-6671
• General Mailing Address –
  EMPLOYERS Insurance
  P.O. Box 539003
  Henderson, Nevada 89503-9003

For answers to common policyholder questions, please see our EACCESS Frequently Asked Questions page.

• Phone – (800) 700-9113

Send us a Message

Report an Injury or Claim

If your client has not yet received medical treatment, please call the Injured Employee Hotline to help report. If your client has already received medical treatment, please call the Customer Service Center to report a new workplace injury or occupational disease.

Those needing emergency treatment should call 911 immediately.

• Injured Employee Hotline – (855) 365-6010
• Customer Service Center – (888) 682-6671

You can also report the claim information by emailing reportaclaim@employers.com. For answers to common claims questions, see our Claims Frequently Asked Questions page.

Inquire About an Existing Claim

Agents can check the status of a claim by reviewing the policy notes inside EACCESS. Simply click “Policy Search” in the center panel of your EACCESS Dashboard to get started.

For a full list of medical billing and contact information, check our Managed Care Services listings.

For answers to common EACCESS questions, check out our Agent Frequently Asked Questions page. For answers to common claims questions, please see our Claims Frequently Asked Questions page.

There are several ways you can make a payment on behalf of your client:

• Use the “Make a Payment” link from our website.
• To pay by phone, dial our Automated System at (888) 682-6671 and choose Option 1.
• Request a Pay-by-Link to be sent to you via text message or email. Call (888) 682-6671 to inquire.
• Payments can also be made by mailing a hard check to:
  

  Employers Assurance Company (EAC)	P.O. Box 842111 Los Angeles, CA 90084-2111
  Employers Compensation Insurance Company (ECIC)	P.O. Box 842086 Los Angeles, CA 90084-2086
  Employers Insurance Company of Nevada (EICN)	P.O. Box 842052 Los Angeles, CA 90084-2052
  Employers Preferred Insurance Company (EPIC)	P.O. Box 842110 Los Angeles, CA 90084-2110

For additional details, review our eBilling Training Guide for step-by-step instructions of the payment setup and completion process.

• Phone – (800) 700-9113

Send us a Message

• Mail –
  EMPLOYERS
  P.O. Box 14791
  Lexington, KY 40512-4791
• Fax – (800) 371-8204
• Email – claimsmail@employers.com

* Please include the claim number on any documents sent to EMPLOYERS.

• Mail –
  EMPLOYERS
  P.O. Box 539003
  Henderson, NV 89053-9003

* Please include the claim number on any documents sent to EMPLOYERS.

• Fax – (702) 671-7676

* Please include the claim number on any documents sent to EMPLOYERS.

• Email – billinginquiries@conduent.com
• Phone – (863) 669-0861, Option 6

* Please include the claim number on any documents sent to EMPLOYERS.

Provider bill reconsiderations should be submitted to:

• Mail –
  Conduent
  P.O. Box 14792
  Lexington, KY 40512-4792
• Fax – (863) 669-2071
• E-bill – EIG Provider ID: WCAS99461 Employers Insurance (Conduent) www.workcompedi.com/solutions/submitter/

* Please include the claim number on any documents sent to EMPLOYERS.

• Phone – (888) 441-9223
• Provider e-Billing. View important electronic medical billing and contact information for providers.

* Please include the claim number on any documents sent to EMPLOYERS.

Send us a Message