Shopkeeper

Contact the EMPLOYERS® Team

We Want to Hear from You, Click Below to Get in Touch

Claims

Report an Injury or Claim

Please call the Injured Employee Hotline if you have not yet received medical treatment. If you have already received medical treatment, please call the Customer Service Center to report a new workplace injury or occupational disease.

Those needing emergency treatment should call 911 immediately.

You can also report the claim information by emailing reportaclaim@employers.com. For answers to common claims questions, see our Claims Frequently Asked Questions page.

Inquire About an Existing Claim

If you are the EMPLOYERS policyholder, you can check the status of a claim by viewing your policy inside EACCESS, otherwise contact us at the following:

We also offer a full list of medical billing and contact information, or you may use the following address:

  • Claim Services Address –
    EMPLOYERS Claim Services
    P.O. Box 14791
    Lexington, KY 40512-4791

If you have questions about EACCESS, please see our Frequently Asked Questions page. For answers to common claims questions, see our Claims Frequently Asked Questions page.

Premium Audit

You can reconcile your payroll, operations and job classifications for your policy coverage period easily online by finding “My Premium Audits” inside EACCESS, or contact us with questions at (888) 682-6671.

For answers to common Premium Audit questions, see our Premium Audit Frequently Asked Questions page.

Loss Control Department

For anyone who handles human resources, safety and risk responsibility for businesses, we have you covered inside the Loss Control Connection℠. Contact us with additional Loss Control questions here:

Other Policyholder Inquiries

For billing support, quote or local agent information, login help or general troubleshooting, contact us at:

For answers to common policyholder questions, please see our EACCESS Frequently Asked Questions page.

General Inquiries

Send us a Message


Policy Change / Endorsement Request

Any change or endorsement request can be entered online. For more information or help with Endorsements and Change Requests, visit our Online Policy Management and Self-Service Endorsements page.

Claims

Report an Injury or Claim

If your client has not yet received medical treatment, please call the Injured Employee Hotline to help report. If your client has already received medical treatment, please call the Customer Service Center to report a new workplace injury or occupational disease.

Those needing emergency treatment should call 911 immediately.

You can also report the claim information by emailing reportaclaim@employers.com. For answers to common claims questions, see our Claims Frequently Asked Questions page.

Inquire About an Existing Claim

Agents can check the status of a claim by reviewing the policy notes inside EACCESS. Simply click “Policy Search” in the center panel of your EACCESS Dashboard to get started.

For a full list of medical billing and contact information, check our Managed Care Services listings.

For answers to common EACCESS questions, check out our Agent Frequently Asked Questions page. For answers to common claims questions, please see our Claims Frequently Asked Questions page.

Payments

There are several ways you can make a payment on behalf of your client:

  • Use the “Make a Payment” link from our website.
  • To pay by phone, dial our Automated System at (888) 682-6671 and choose Option 1.
  • Request a Pay-by-Link to be sent to you via text message or email. Call (888) 682-6671 to inquire.
  • Payments can also be made by mailing a hard check to:
    Employers Assurance Company (EAC) P.O. Box 842111
    Los Angeles, CA 90084-2111
    Employers Compensation Insurance Company (ECIC) P.O. Box 842086
    Los Angeles, CA 90084-2086
    Employers Insurance Company of Nevada (EICN) P.O. Box 842052
    Los Angeles, CA 90084-2052
    Employers Preferred Insurance Company (EPIC) P.O. Box 842110
    Los Angeles, CA 90084-2110

For additional details, review our eBilling Training Guide for step-by-step instructions of the payment setup and completion process.

General Inquiries

Send us a Message


Submit a Medical Bill

* Please include the claim number on any documents sent to EMPLOYERS.

Submit Non-Medical Bills

* Please include the claim number on any documents sent to EMPLOYERS.

Nevada Providers – Submit Form C-4

  • Mail –
    EMPLOYERS
    P.O. Box 539003
    Henderson, NV 89053-9003

* Please include the claim number on any documents sent to EMPLOYERS.

Submit Requests for Medical Authorization

* Please include the claim number on any documents sent to EMPLOYERS.

Medical Billing Payment Inquiries

You may check the status of your medical bill by phone with EMPLOYERS Bill Review Customer Service or online:

* Please include the claim number on any documents sent to EMPLOYERS.

Provider Bill Reconsiderations

Provider bill reconsiderations should be submitted to:

  • Mail –
    Employers/Conduent
    P.O. Box 14792
    Lexington, KY 40512-4792
  • Fax – (863) 669-2071
  • Online – Please utilize the clearinghouse used for the original e-Bill submission.

* Please include the claim number on any documents sent to EMPLOYERS.

General Inquiries

* Please include the claim number on any documents sent to EMPLOYERS.

Send us a Message