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EACCESS® Policyholder Portal Frequently Asked Questions

Learn more about EACCESS updates and changes here. Please also see our FAQ's for troubleshooting tips below.

The questions and answers below are from real policyholders like you, designed to help EMPLOYERS® provide you a better experience and connect you to the information you need to work within the EACCESS portal. We will continue to update this page based on your feedback – check back frequently as we make changes and additions.

Login, Registration & General Policy Management

How do I register for the EMPLOYERS EACCESS Policyholder Portal?

You can find our EACCESS portal login page at https://eaccess.employers.com/. When you arrive on the page, click the prompt labeled “Need help signing in?” in the bottom left of the login box.

A list of options will appear—select “Register Here” and you will be prompted through the registration process.

You can also follow this helpful step-by-step guide for complete instructions.

How can I print copies of my invoice and policy?

On your policy page, click on the “Policy Documents” tab. This tab provides you with access to policy-related documents. Select the policy term date selected from the dropdown at the top left, under your Policy Number. You can sort the information by any of the columns by clicking the column name. Once the correct document is located, you will need to download a copy to view, save or print.

To download a document, click on the cloud icon and select the version.

After selecting the version, a dialog box will appear. Select “Save”.

As an example, when using the Chrome web browser, you may click “Save as Type” to select a file format (either Adobe PDF or Excel) in the lower left-hand corner. After clicking “Save”, you may open the document by clicking the document in the download bar at the bottom left of your screen.

To request a Certificate of Insurance / Proof of Insurance, please contact your EMPLOYERS Agent.

How can I find out who my agent is?

On your policy page, select the policy you would like to know the Agent on. At the top, right-hand side of the screen you will find the name and address of your Agent.

Billing & Payments

How can I pay my bill online?

Login to our new eBilling through EACCESS at www.employers.com – you will be required to have a Registered Username/Password. eBilling can be accessed through the side navigation under “My Bill Pay”.

Review page 4 of our eBilling Training Guide for a detailed step-by-step of the payment setup and completion process.

Please note:

  • Google Chrome is the preferred web browser for all new EMPLOYERS automation tools which includes eBilling, EACCESS, Get a Quote, and Self-Service Endorsements.

You may also make a one-time payment without setting up a payment profile. Please review page 10 of our eBilling Training Guide for detailed instructions on how to make a one-time payment.

How do I make a payment from my bank account in the EMPLOYERS EACCESS Policyholder Portal?

There are two steps policyholders must take to make a payment from a bank account.

Step 1 – Create a Bank Account Profile – see page 7 of the eBilling Training Guide for a detailed step-by-step walkthrough of how to create your Bank Account Profile.

Step 2 – Make a Bank Account Payment – The new eBilling now allows you to set up AutoPay from a bank account. For a detailed step-by-step, start on page 18 of our eBilling Training Guide.

To learn how to make a one-time payment, visit pages 11 and 12 of our eBilling Training Guide.

How can I see my balance due?

Step 1 – Log in to our new eBilling portal through EACCESS from the login link in top right corner of any page on the www.employers.com website. Once logged in, look on the left side navigation and click “My Bill Pay”.

This will bring you to the Policy Dashboard, where you will see each Policy Card (pictured below) associated with your account.

Step 2 – If your account has a balance due, it will be listed directly on this card. To see the Installment Schedule, Payment History or Policy Details, click the option to “View Details” under your policy number.

Where can I view payment history for my policy?

After logging in to your EACCESS Policyholder Portal, look on the left side navigation and click “My Bill Pay”.

This will bring you to the Policy Dashboard, where you will see each Policy Card (pictured below) associated with your account.

To see the Installment Schedule, Payment History or Policy Details, click the option to “View Details” under your policy number. Scroll down to the bottom of the page to see your Payment History (underneath Installment Schedule).

Claims

Can I report a claim in EACCESS?

If it is a medical emergency dial 9-1-1, otherwise we ask you to call us immediately so we can help you report a claim. .

The EMPLOYERS Injured Employee Hotline is ready to take your call to report a new work-related injury or occupational disease when the injured employee has not yet received medical treatment.

Those who have not received medical treatment: Call 1 (855) 365-6010 to Report

Registered nurses who are specifically trained to provide medical guidance are standing by.

Those who’ve already received medical treatment: Call 1 (888) 682-6671 to Report

Our Customer Service Center is available to help you file a claim with less paperwork.

How can I download the EMPLOYERS claim kit?

Find Claims Kits or specific forms by state on the EACCESS All-Access page, under our Frequently Used Resources.

How can I find a medical provider for an injured employee?

Log into EACCESS and select “Pharmacy Benefits and Provider Locator” under Quick Links on the right sidebar of the Dashboard.

Select a state from the dropdown under “Find a Medical Provider”. Choose your search criteria and enter the required information to narrow your search, and select a provider from the results.

How can I check the status of a Claim?

On your policy page, click on the “Claims” tab. This will list claim information for the policy. Click on the claim to view status and other details.

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How do I view or download a Claims History (Loss Runs) Report?

On your policy page, click the “Reports” tab.

Select the report type and the inception year (only for the Loss Trend Analysis). Next select the report format and click download. When the dialog box appears, click “Save” to download the file to review or print. As an example, here is the display when using the Chrome web browser: