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Care Management

The Case Management Society of America defines case management as “a collaborative process of assessment, planning, facilitation and advocacy for options and services to meet an individual’s health needs through communication and available resources to promote quality, cost-effective outcomes.” The EMPLOYERS Care Management program is designed to meet this definition by focusing on the following services:

Many EMPLOYERS’ healthcare professionals work on-site in collaboration with our Claims Examiners to provide assessment and evaluation of injured employees’ progress throughout treatment and recovery. Evaluation of treatment suitability is based on nationally accepted clinical guideline standards and implementation of an injured employee’s overall care.

EMPLOYERS’ nurses are available Monday thru Friday, 8 AM to 5 PM and have voicemail access 24 hours a day. Messages can also be left with our Customer Service Center at (888) 682-6671. Telephone messages are returned within one (1) business day.