Get Expert Help from the EMPLOYERS® Injured Employee Hotline

Immediate care for injured workers, available to EMPLOYERS policyholders and their employees 24 hours a day, 7 days a week.

Injured Employee Hotline

Injured employees who have not yet received medical treatment can call the Injured Employee Hotline to speak with nurses trained to offer non-emergency medical guidance.

(855) 365-6010

If this is a medical emergency, please call 911.

Employees and/or their supervisors can access the hotline any time. Based on symptoms reported by an employee, nurses will recommend the appropriate level of care, such as self-care or referral to a medical provider.

Benefits of using the Injured Employee Hotline

This service provides our policyholders with distinct benefits, including:

  • Immediate access to registered nurses using national guidelines to provide initial medical guidance over the phone.
  • Reduction in unnecessary medical provider office and emergency room visits.
  • Immediate reporting of injuries with less paperwork.
  • Policyholders may experience a decrease in claims costs by using the Injured Employee Hotline.
  • The employee’s personal medical information will be kept confidential in accordance with HIPAA.

Report a workers’ comp claim

Promptly filing a workers’ compensation claim, ideally within 24 hours of the injury, sends a positive message to the injured employee, emphasizing their value within the organization. Submit a claim for a work-related injury or occupational disease via one of the options on our Report a Claim page.

Injured Employee Hotline Materials

Claim Reporting Resources

The workers’ compensation claims process can feel overwhelming. Learn more about the process and find valuable resources designed to offer you peace of mind during a challenging time.

Have a Question About the Hotline?